Frequently Asked Questions

  • In the event your order arrives damaged, you’re responsible for emailing me at lavignepottery@gmail.com within 24 hours of delivery, please include images of the damage. I will arrange for a replacement as soon as possible. If the item is not in stock, it may take 2-3 weeks to replace since I will have to make another one. If you’re unable to wait for a replacement, I will offer a refund.

    Because of the custom nature of my work, I do not accept returns or offer refunds simply because you do not like a piece, or if you change your mind.

  • Yes! All of my clay and glazes are food-safe and lead-free. They are safe to be put in the microwave and dishwasher.

  • Maybe! It depends on what you’re looking for. I am more likely to take on a custom order if it is something I already make but you want it in a different color or design. If you’re interested in a custom piece or collaborating, please reach out to me via my contact form/email. Please note that custom pieces will take longer to complete, approximately 6-8 weeks or longer depending on the project and time of year. Custom orders may include a custom order fee.

  • You can reach me anytime via our contact page or email, lavignepottery@gmail.com.

  • Check out the “Shop in Person” tab to see the most up to date schedule!